In everyday life, we negotiate personally and professionally. Governments, communities, labor unions, companies and businesses negotiate in various capacities. However, the basics of negotiations are the same. Conflicts may arise or escalate when we fail to resolve the interests been pursued during negotiation process. In this regard we start working towards resolving the conflict so it won’t get to the phases of mediation, arbitration or litigation.

Course Outline:

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• What is negotiation?

• Negotiation styles , characteristics and impact

• Focus and winning

• Focus and reacting

• Collaborative style

• Three steps to negotiation

• Interest

• Rights

• Power

• Phases of negotiation

• The mind of a negotiator

• Negotiation and emotional intelligence

• Fundamentals of effective negotiation strategy

• Developing active listening

• Ethical issue in mediation

• Leadership and negotiation skills

• Definition of conflict

• Conflict and crisis

• Conflict resolution theory and practice

• Communication skills for negotiation and conflict resolution

• Mediation environment

• Two kinds of mediation – Interest based , Evaluative

• Mediation, understanding dispute resolution

• Arbitration

• Litigation

• Using alternative and other dispute resolution tactics

• Mitigating stress at the bargaining table

• Culture and negotiation

• Overcoming cultural barriers in negotiation

• Understanding Negotiation Fatigue

• Playing Negotiation games

• Review

• Film clips

Who will attend?

• Lawyers

• Public relations managers and officers

• Business managers of spheres

• Department and line managers

• Communications Managers and personnel

• Labour and union leaders

Professionals interested in honing skills on negotiation and conflict resolution